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What Is Third Party IT Hardware Maintenance?
Third Party IT Hardware Maintenance provides a cheaper alternative against your current OEM (Original Equipment Manufacture service provider.The costs could be significantly reduced by up to 60% on your monthly costs without jeopardizing on quality of service.
What is EOL (End of Life) and why should you care?
When a server, storage device or a networking switch, router or hub becomes EOL, the OEM will keep the cost to you as high as possible, on the probability you would not find any other service providers that can support End of Life Equipment. At Solid Systems Global we support everything from current systems to many EOL systems.
How Can We Support So Many EOL servers, storage and network devices?
Our Third Party IT Hardware Maintenance portfolio includes trained support engineers in all major OEM equipment including HP, HPE, LENOVO, Fujitsu, CISCO, Dell, Dell EMC and much more. InTech can boast to more parts and inventory of EOL equipment around the world than any other leading OEM, and we have them in 4 hours of every major city globally.
What About Solid Systems Global Response & Fix Times?
If you have a 4 hour response time when a ticket is raised with an OEM their response can be an email or a phone call to you , that response is now hit and they will fix your hardware issue when they get the part. Solid Systems Global’s response isn’t hit until we get onsite and with that 90% of our first time visits are met with a resolution because we will arrive onsite with the most common parts at hand.
Why Choose Us?
· Fully skilled cross platform engineers
· Remote technical support for you or your customers
· IMAC services to help grow your infrastructure
· Dedicated 24/7 Call Centre staff
· 24 hour Business Development Managers
· Multiple of SLAs including NBD, 9-5 Same Day, 24×7, 4 Hour Fix
Our Third Party Maintenance service provides the best in class service and support for all our customers around the world, with expertise in all major server and storage equipment including HP, HPE, Dell, EMC, NetApp, Fujitsu, IBM, CISCO, Supermicro, Boston, Sun / Oracle, StorageTek and much more. With our Level 2 and Level 3 engineers we can guarantee a 4 hour response in all major cities worldwide.
IT Service Level Agreements
With our flexible service level agreements, you can choose from a variety of different contract types and response types to meet your business requirements.
Need mission critical onsite support with a guaranteed fix? No problem, we can triage the symptoms and have a hardware technician and the correct part to you within 2 hours from one of our many storage locations with hundreds of assets stocked with the help of our dedicated 24/7 call centre.
Do you have plenty of power redundancy on your servers or plenty of spare disks in your storage array, as well as hardware technicians already onsite that you employ? How about we offer a parts only on a next business day contract? This will cut down the cost dramatically and you will always be assured we will have the part(s) ready in one of our strategic stocking warehouses.
Are you an OEM with inventory in your own warehouse and able to action your own triage? We can provide the feet on the street by sending our field service technicians to wherever and whenever you want to support your customers with a labour only SLA.